Hotel Ottilia - By Brøchner Hotels

I really think that with few changes it could have been a 5/5 rating... our first two days were magnificent and all we really wanted and thought we paid for... The lady that checked us in was very very helpful and looked after us for the first 2 days! Location is good, easy to get to the airport, change to metro stations or more central locations. Its about 5-7 min walk to the train station. Overall the Hotel is beautiful and very stylish. Some of the hospitality staff will go a long way and really make a difference. The PROBLEMS we faced; 1. If you are a "2nd seating" at Breakfast, from 10am on it's impossible to find a clean table, by clean I dont only mean to clear the plates, but actually clean crumbs, smoothie and jam stains off the table - everyday we had to ask for someone to clean a table so we can have breakfast and even so they only changed the paper souspla. Staff was constantly frustrated and it was clear that there were constant miscommunications hotel and restaurant staff ..... 2. The reception/Bar staff on day 3 was certainly abrupt when we went to order drinks. 3. On the evening of day 2 we realised there was a very bad sewer smell coming from the bathroom... we weren't sure if this was our fault as we had removed the room card when we left and assumed the vent was off. We tried to tell the cleaner but unfortunately she didnt speak English, instead we left the window open with the hope that it was a one off. We also thought that if it was a hotel issue surely there would be others or the cleaners would report it and didnt want to be fussy. We later realised this was the case for our neighbouring rooms. We mentioned this the receptionist, who stated, " if this was that bad she could check for another room..." at that point I realised that its common knowledge that this issue exists and figured it was easier to leave the window open since we were checking out soon. No one however apologised or asked in the end if everything was alright. Reading others feedback there seem to be similar issues for other guests that certainly haven't been addressed by management.

We stayed here for one night on business in Copenhagen. We were completely satisfied from check-in to check-out and even afterwards. The bed was extremely comfortable, organic breakfast was delicious with a wide selection, and all the employees were extremely friendly and helpful. The free coffee in the morning and free wine during happy hour were both a very nice plus 😊 The location is a bit out of the city center, but in a nice area and only a short bike ride away. We will definitely stay here again when in Copenhagen!

Amazing architecture, amazing location in the former Carlsberg brewery. Very cozy, great restaurant, so there are a few downsides that surprised me. Receptionists are not necessarily nice and helpful (some of them really are). I was staying in a room with a colleague and we wanted to share a double bed. We found a lot of dust and rubbish downstairs and asked for it to be cleaned, but it didn't happen during our two day stay. This is disappointing, hence the four out of five stars. :)

The Hotel Ottilia in Copenhagen offers an unparalleled accommodation experience in this stunning city. This establishment epitomizes perfection in every aspect: from its cutting-edge design and prime location to its exceptional staff and spacious, immaculate rooms. We eagerly anticipate returning to the Ottilia Hotel, a truly exceptional place to stay. We wholeheartedly recommend it!